Return & Refund Policy

Last Updated: 2 November 2026

At NUTRIPALM, customer satisfaction and product quality are important to us. We aim to ensure that every order reaches you in good condition.

Please read our Return & Refund Policy before placing an order.

1. Return Eligibility

Due to the nature of food products and hygiene considerations, returns may be restricted for opened or used food items.

However, you may contact us if you receive:

• A damaged product.
• An incorrect product.
• An expired product.
• A product with missing or incorrect items.
• A product that is defective or otherwise does not match its description.

All complaints will be reviewed according to the circumstances and applicable consumer protection laws.

2. Reporting a Problem

If you receive a damaged, defective or incorrect product, please contact our customer support team within [insert reporting period, e.g. 48 hours] of delivery.

To help us resolve your issue, please provide:

• Your order ID.
• Registered mobile number.
• Clear photographs or videos of the product.
• Photographs of the outer packaging, where relevant.
• A brief description of the issue.

Please retain the original packaging until the complaint is resolved.

3. Non-Returnable Products

For food safety and hygiene reasons, the following products may generally not be eligible for return:

• Opened or used food products.
• Products with damaged seals caused after delivery.
• Products returned without their original packaging.
• Products damaged due to improper storage or handling after delivery.

These restrictions do not affect your rights where a product is defective, damaged, incorrect, misrepresented or otherwise eligible for a remedy under applicable law.

4. Refund Policy

Refunds may be provided where:

• A return or refund request is approved.
• An order is cancelled before dispatch, where cancellation is permitted.
• A product is unavailable after payment.
• A verified product or delivery issue qualifies for a refund.

Approved refunds will generally be processed to the original payment method, where possible.

5. Refund Processing Time

Once your refund is approved, it will be initiated within [insert processing period].

The time taken for the amount to reflect in your account may depend on your bank or payment provider.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests received before dispatch may be eligible for cancellation and a refund.

Orders that have already been dispatched may not be eligible for cancellation, subject to applicable law and consumer rights.

7. Replacement Policy

Where a product is verified as damaged, defective or incorrectly delivered, NUTRIPALM may arrange a replacement or refund, depending on product availability and the circumstances.

8. Contact Us

For return, replacement or refund assistance, contact:

NUTRIPALM

Phone: 7981440939 / 8885770447

Email: [Insert official business email]

Address: [Insert registered business address]

Our customer support team will review your request and guide you through the next steps.